1. Overview & Purpose
At SnapnShopp, your satisfaction is our top priority. This Refund Policy outlines the circumstances and methods by which you may request refunds, replacements, or exchanges for purchases made on our Site. We strive to be transparent and fair—making your shopping experience enjoyable and hassle-free.
2. Policy Scope
This policy applies to all fashion products purchased directly via SnapnShopp (the “Site”) within the United States, including apparel, footwear, accessories, and jewelry. It covers:
- Eligibility criteria for refunds, exchanges, and returns
- Timeframes to submit requests
- Refund and exchange methods
- Exceptions and non-refundable items
3. Eligibility for Refund, Return, or Exchange
You may be eligible if your order meets one of the following conditions:
- Items received are defective, damaged, or physically flawed
- Incorrect product delivered (wrong size, color, item)
- Product materially differs from its online description (e.g., major fabric or color variance)
- Missing components (e.g., missing strap, accessory, part)
To qualify, you must:
- Report issues within 15 calendar days of delivery
- Provide clear evidence, such as order number, photos of damage, or incorrect item
4. Timeframes for Different Cases
| Scenario | Timeframe |
|---|---|
| Defective or incorrect items | Within 15 days of delivery |
| Material mismatch (description vs. received) | Within 15 days of delivery |
| Order never received | Within 30 days of expected date |
| Simple dissatisfaction (non-defective items) | Store credit or exchange within 30 days (condition-based) |
Fashion e-commerce typically provides return windows of 14–30 days; we align to ensure fairness and flexibility (termsfeed.com).
5. What Is Not Eligible
The following cannot be returned or refunded:
- Final sale items (discounted beyond 50%) or marked “Non-returnable”
- Items showing signs of wear, washing, misuse, or alteration
- Intimate apparel (e.g., underwear, swimwear) unless defective—due to hygiene considerations
- Items outside the return window unless pre-approved by Customer Support
- Products lacking original tags, packaging, or receipts
6. Refund Methods & Processing Time
- Approved refunds will be issued to the original payment method within 5–10 U.S. business days
- Store credit or exchange may be offered instead, if preferred or more convenient
- Returnless refunds may be offered for low-cost or difficult-to-return items (a growing trend for customer convenience)
Refund timelines may vary depending on your financial institution’s processing schedule.
7. Return and Shipping Guidelines
For accepted returns:
- You are typically responsible for return shipping costs unless caused by our error (defect or wrong item)
- Use a trackable shipping method recommended by us; retain your receipt or tracking number as proof
- Returned items must be unworn, unwashed, free from damage, and in their original condition with tags
We reserve the right to inspect returned items before issuing any refund or credit.
8. Partial or Denied Refunds
Refunds may be partial or denied in the following circumstances:
- Refund requested outside policy window without approval
- Items show signs of wear, alteration, or missing tags
- Insufficient evidence of defect or issue provided
- Final sale or “Non-returnable” item returned
If downgraded or denied, we will provide an explanation and propose alternative resolutions.
9. Exchanges
To exchange:
- Contact Customer Support within the 15-day window with your request
- Specify the desired product, size, or color
- Return the original item per the return instructions
Exchanges are subject to stock availability. If unavailable, a refund or store credit will be issued.
10. Order Not Received
If your order never arrives:
- Report it within 30 days of the expected delivery date
- We will investigate with our shipping partners
- If confirmed lost, we will reship your order at no additional cost or provide a full refund as you prefer
11. Fraud Prevention & Policy Abuse
We reserve the right to refuse return/refund requests if:
- We suspect misuse of the policy (e.g., repeated returns of worn items)
- Refund requests appear fraudulent
SnapnShopp may impose limits, including charging return shipping or offering only store credit for recurrent issues.
12. How to Request a Refund, Return, or Exchange
- Contact support@snapnshopp.online with:
- Subject: “Return/Refund Request – Order #[your order number]”
- Body: Specific reason (defect, wrong item, sizing issue, etc.)
- Attach supporting photos or documentation
- We’ll review and respond within 2 business days with instructions
- Follow return instructions if applicable; once received and inspected, we’ll process the refund or send replacement
13. Policy Updates
We may update this policy to align with internal enhancements or legal changes. Any updates are effective immediately upon posting. Continued use of the Site constitutes acceptance of the new policy.
14. Links to Related Policies
- Terms & Conditions: [Insert Link]
- Privacy Policy: [Insert Link]
Ensure you review these in conjunction with this Refund Policy